Welcome to The Scoop, where we write about business and construction

The Scoop is maintained by Alex Kraft. Alex is the Co-founder & CEO of Heave. Prior to Heave, Alex was the COO of Flagler Construction Equipment (Volvo Dealership) until it was acquired in 2020.

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Frequently asked questions

What is Heave?

Heave is heavy equipment field service, through an app. Customers book qualified technicians in minutes as an alternative to calling their OEM dealer service department.

How does it work?

Customers input a service request in the app. All technicians within the service area are alerted. They can opt-in to the job and let the customer know when they’re available. The customer chooses who they want to book.

Who are the Heave technicians? How do I know they’re any good?

Many of the technicians on the Heave app are former OEM dealer trained technicians that chose to go independent. They have the necessary tooling and diagnostic software, just as dealer techs. We also have a rating and review system that gives customers transparency into each technicians skill level.

What brands and products can Heave techs fix?

We have qualified technicians for every brand, and have helped customers fix everything from a crane to a Genie aerial lift. We’ve even helped customers with Kenworth and Peterbilt on-highway trucks. 

How are parts handled on Heave jobs?

We leave that up to the customer - once the tech advises the customer what parts are needed for the job, the customer can order the parts on their own account (the heave tech will pick them up), or the heave tech can order the parts as well. If the Heave tech orders the parts, we charge a 5% convenience fee.

How does payment work?

After a repair is completed, Heave invoices the customer. Our terms are Net 30 days.

How do I set up an account? 

All it takes is to download the Heave app, provide a W-9, and let us know what you info is required on your invoices (PO? Job code? Equipment ID?)

How does Heave make money?

We add a small mark-up on top of the technicians’ hourly rate. The rate shown in the app includes Heave’s fee.